How To Return

Return Mailing Labels

Pre-paid shipping labels are available for items shipped by within the United States. You can use our Online Returns Center to get this return mailing label. Visit International Returns if you need to return an item from outside the United States.

You can pack and send your return in just a few simple steps:

  1. Visit our Online Returns Center and obtain a return mailing label and return mailing authorization.
  2. Pack the items and return mailing authorization securely in a box or the package used to deliver the item.
  3. Secure the return mailing label to the outside of the box (clear tape is usually best).
  4. Drop the package off at your designated carrier's location.

Each return mailing label is uniquely assigned to a specific return. In order to ensure that you receive the correct refund, please do not include items from other orders or other shipments in the same box. Every shipment must be returned using a separate mailing label.

Return shipping costs may be deducted from your refund depending on the reason for return. Visit Calculating Refund Amounts for more information.

Tracking a Return

You can view completed returns at the bottom of the order's summary page in Your Account. You can also track the status of your return shipment using the tracking number from your return mailing label.

  1. Go to the Online Returns Center.
  2. Select "Retrieve an existing return label." A list of your existing return labels will appear there.
  3. Click "Track Package."

Items That Can't Be Returned

We cannot accept returns of products that have special shipping restrictions imposed by the U.S. Department of Transportation. Products that are not returnable include, but are not limited to:

  • Hazardous materials (such as lubricants and adhesives), or products containing flammable liquids or gases.
  • Items which could be exposed to blood-borne pathogens and chemicals, such as hypodermic tubing and Chemical Spray Protection Apparel.
  • Any items containing free mercury.

If you have a problem with a product and it isn't returnable, please contact Customer Service.

International Returns

Please visit our Online Returns Center to get a return mailing label for your order. Send the original item back to us via an economical method and, if the return was the result of our error, we'll reimburse you for the shipping costs once we receive it back.