Calculating Refund Amounts

The following conditions and exceptions apply, as do those listed on the Return Policy.

If you return an item using the return label provided in the Online Returns Center and the reason for return is not a result of our error, the cost of return shipping will be deducted from your refund. If you choose the U.S. Postal Service option, the amount that will be deducted from your refund is displayed. If you choose the Self Return option, you'll pay the cost charged by the carrier selected.

How Refunds Are Issued

Refunds are issued to the payment method used at the time of purchase.

Payment MethodRefund MethodRefund Time
(After Return Is Received)
Credit CardCredit Card3-5 business days
Bank AccountBank AccountUp to 10 business days

Amazon may determine that a refund can be issued without requiring a return. You will be notified in the Online Returns Center or by a Customer Service Associate if we do not require that you mail your item back for a refund. Please see the Conditions of Use.

Late Refund

If you haven't received a credit for your return yet, first check for your refund at the bottom of the order's summary page in Your Account.

If your refund appears in Your Account, but you aren't seeing the refund in your current balance, here's what to do:

  • Credit Card Refund: Contact the credit card company. It may take some time before the refund is posted to your account.
  • Bank Account Refund: Contact your bank. There may be some processing time before the refund is posted to your account.

If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, please contact us for further assistance.

Total Refund Processing Time Includes:

  • 5-10 business days for us to receive return from shipper
  • 3 - 5 business days for us to process your return
  • The time it takes your bank to process our refund request*

* See above for specific guidelines.

Refused Item; No Refund Received

If you refused a shipment and you haven't received a refund within 10-15 business days of the date the shipment was refused, please contact us for additional assistance. Note: If you didn't use our return mailing label to return your item, it could take a bit longer for your refund to be processed.