Eligible items purchased from AmazonSupply.com may be returned within 365 days of the date when we ship the product to you. Returned product must be in original packaging, unused, undamaged and in saleable condition. We do not charge a restocking fee for returns, regardless of reason.
Most items purchased from AmazonSupply.com are easily returned within 30 days of receipt of shipment.
If your item isn't working properly, check the product manual that arrived with the item and the product's Amazon detail page for basic troubleshooting and "getting started" steps. You should contact the manufacturer for additional troubleshooting assistance, to request any missing pieces or replacement parts, or for more information about warranties for your item.
If you're unable to resolve the issue after contacting the manufacturer, take a look at the Product Specific Overview page for help with receiving a replacement or returning your item for a refund. For information about how your refund will be determined, please see the section below on calculating refund amounts.
If you need a copy of the manufacturer's warranty for a product purchased from Amazon.com or a seller, please contact the manufacturer or visit their website for more information. In some cases, you may be able to access the warranty information from the product's detail page on AmazonSupply.com.
After the applicable return period has expired, your item might still be eligible for exchange or repair under the manufacturer's warranty. To determine if your item is eligible for a warranty return, review the paperwork that came with the merchandise or contact the manufacturer. Please note, that in order for an item to be eligible for warranty coverage, many manufacturers require the item to be purchased from an authorized dealer. AmazonSupply.com may not be an authorized dealer for all items we sell. If you are in doubt, you can confirm that AmazonSupply.com is an authorized dealer by contacting the manufacturer.
We cannot accept returns of products that have special shipping restrictions imposed by the U.S. Department of Transportation. Products that are not returnable include, but are not limited to:
If you have a problem with a product and it isn't returnable, please contact Customer Service.
The following conditions and exceptions apply, as do those listed on the Product Specific Policies pages.
Partial refunds/Restocking Fees
If you return an item using the return label provided in the Online Returns Center and the reason for return is not a result of our error, the cost of return shipping will be deducted from your refund. Below is an example of the options you'll see in the Returns Center. If you choose the U.S. Postal Service option, the amount that will be deducted from your refund is displayed. If you choose the Self Return option, you'll pay the cost charged by the carrier selected.
Our self-service Online Return Center makes returns easy, and you can choose to send your items by U.S. Postal Service or trackable UPS shipping for domestic orders. Returns can be made in just a few simple steps:
If the return is due to shipping error or a product that was damaged or defective when delivered to you, you will receive a credit to your account for return shipping costs based on a standard rate for surface mail.Start The Return Process
When shipping back items internationally, please use the label generated in the Online Return Center. As an international order, the return shipping will be paid by the customer. Upon contacting Customer Service, we will then refund the return shipping expenses incurred by the customer.
It is recommended to send the item back to us via an economical air mail method.