AmazonSupply.com

Frequently Asked Questions

  1. Why didn’t you just make the Amazon.com selection available on AmazonSupply.com instead?
    Amazon Business represents not only an increase in selection, but also additional features and functionality not currently available on AmazonSupply. Amazon Business tailors the core Amazon experience for business needs, so it’s appropriate to deliver that experience within the Amazon.com platform.

    To learn more about Amazon Business, please visit www.amazon.com/business.

  2. Will my open orders still be delivered?
    Yes. All orders placed before May 13 will be fulfilled according to the estimated delivery date in your order confirmation. You will also receive order status notifications via email, just as you have on previous orders.

  3. Is there Customer Service support available to answer my questions?
    Yes. You can contact AmazonSupply Customer Service at 1-800-220-4242 for assistance with account maintenance and status updates on open orders.

  4. Can I use the Amazon.com Online Returns Center to return items I ordered from AmazonSupply.com?
    No. After May 12 any items ordered through AmazonSupply.com must be returned through AmazonSupply Customer Service. You can contact AmazonSupply Customer Service at 1-800-220-4242.

  5. What do I do about damaged or defective products I ordered from AmazonSupply.com?
    Damaged or defective products must be returned within 30 days of shipment delivery. The AmazonSupply self-service Online Return Center will be available to process returns until May 12. AmazonSupply Customer Service, who can be reached at 1-800-220-4242, can also assist you to return or replace damaged or defective items both before and after May 12.

  6. Will my AmazonSupply order history still be available after the site is removed?
    If you use a SmallParts.com account you must download your AmazonSupply Order History Report before May 13.

    If you use an Amazon account you can also download your AmazonSupply Order History Report before May 13, but beginning on April 30, you can also access your AmazonSupply order history through the Amazon.com Order History Reports feature on Amazon.com.

    Downloadable records include orders, returns, item details, and refund activity on AmazonSupply for a selected date range. The report is provided in CSV format, compatible with Microsoft Excel.

  7. Where can I buy the products that I purchased from AmazonSupply in the past?
    Most products currently sold on AmazonSupply are also sold on Amazon.com. To locate an item on Amazon.com, search for the Amazon Standard Identifier Number (ASIN). An ASIN, which commonly begins with ‘B00’ and has 10 digits, is displayed on the product detail page, beneath the product title. The ASIN for products you previously ordered can also be found in order confirmation emails, packing slips, and in AmazonSupply Order History Reports.

  8. When I purchase on Amazon.com, will I still be able to place orders over the phone?
    No. Amazon.com orders must be placed on Amazon.com.

  9. When I purchase on Amazon.com will I have to use the general Amazon.com Customer Service?
    Business customers with a registered business account will be supported by Amazon’s Business Customer Service Team which is prepared to assist with business-related order and account questions. Customers that have not created a registered business account will be supported by the Amazon Customer Service group best equipped to assist with your particular questions.

    To learn more about Amazon Business, please visit www.amazon.com/business.

  10. I purchased on AmazonSupply with a line of credit. Will I still be able to use my line of credit on Amazon.com?
    Yes. If you signed up for an Amazon.com account on AmazonSupply, all of your shipping and billing addresses and payment methods continue to be available for you to order on Amazon.com. No additional action is required on your part. You can add products to Cart, and select your line of credit as the payment method during checkout on Amazon.com.

  11. I use the ‘My List’ feature on AmazonSupply. Are the lists on my AmazonSupply account also available to me on Amazon.com?
    No. If you use the “My List” feature on AmazonSupply you need to record the ASIN (10-digit number that appears on the item's product detail page below the product title) for each of your list items on or before May 12. You can view the product detail page for items on your list by clicking on product titles within each list.

    Once you have recorded all of the items you want to transfer you can create an Amazon Wish List and add your items by using the instruction on the Create Your Wish List help page.

  12. Can I use my SmallParts.com account to log in on Amazon.com?
    No. SmallParts.com accounts, which were at one point affiliated with AmazonSupply.com, cannot be used to sign on to Amazon.com. We suggest that you use your existing Amazon account, or create a new account for access to the features and benefits developed for personal and business accounts that are not available for SmallParts.com accounts.

    To learn more about Amazon Business, please visit www.amazon.com/business.

  13. I use Purchase Delegation on AmazonSupply. Is my Purchase Delegation set up the same for my account on Amazon.com?
    Yes. If you used the Purchase Delegation account feature on AmazonSupply, all of your setup information and account preferences are already available to you when you purchase on Amazon.com. There is no additional action required on your part. The account roles, such as buyer or payer, and all of your billing and shipping addresses and payment methods are retained, as they were on AmazonSupply.

  14. I have one or more tax exemptions applied when I purchase on AmazonSupply. Will these tax exemptions also apply when I use the account for purchasing on Amazon.com?
    Yes. The tax exemptions applied to your Amazon.com account apply to purchases on both AmazonSupply.com and Amazon.com. You do not have to re-submit your tax exemptions, unless you are using a SmallParts.com account. If you are using a SmallParts.com account, you need to create an account on Amazon.com and enroll in the Amazon Tax Exemption Program to continue purchasing with tax exemption on Amazon.com.

  15. I use the PO/reference number feature on AmazonSupply so that my company’s receiving department can route my packages to me. Can I do this on Amazon.com?
    Yes. Customers who register for an Amazon Business account and purchase on Amazon.com can enter a PO or reference number during checkout that displays on the packing slip, just as on AmazonSupply. On Amazon.com, the PO or reference numbers also display on the shipping label for all of the shipments within an order.

  16. I use the PO/reference number feature on AmazonSupply so my company’s accounting department can reconcile the charges on my P-card. Can I do this on Amazon.com?
    Yes. Customers who register for an Amazon Business account can enter a PO or reference number during checkout that displays on the packing slip for all of the shipments within an order.

  17. I need Certificate of Conformance (CoC) documentation on my purchases. Can I get CoCs for my purchases on Amazon.com?
    No. Certificates of Conformance are not currently supported on Amazon.com.